Privacy Policy.

Information We Collect

Solid Exterminators ("Solid Exterminators," "we," "our," or "us") operates solidexterminators.us and related pages that link to this Privacy Policy (the "Website"). This policy explains the information we collect, why we use it, when we share it, and the choices available to you.

Information you provide

When you use a contact or service-request form, call us, or otherwise contact us, we may collect your name, phone number, email address, the message you submit, and other details you choose to provide about a property or pest concern. Please do not submit sensitive information that is not needed to respond to your request.

Information collected automatically

When you visit the Website, we may receive technical and usage information such as IP address, browser and device type, operating system, referring page, pages viewed, approximate location inferred from IP address, and interaction data. We may use cookies or similar technologies that are necessary for site operation, security, performance, and aggregate analytics.

How We Use Information

We use information to operate, maintain, and improve the Website; respond to calls, forms, and questions; understand the location and nature of a pest-control request; communicate about requested services; maintain records of consent and communications; prevent fraud, abuse, and security incidents; troubleshoot technical issues; comply with applicable law; and protect our rights and the safety of users.

If you opt in to receive marketing texts or emails, we may use your contact information for those communications. Consent is not a condition of purchasing a service. You may withdraw marketing consent at any time using the opt-out methods described below.

How We Share Information

We may share information with service providers that help operate the Website, hosting and security providers, communications and form providers, analytics providers, professional advisers, and contractors or service partners when needed to respond to a request or connect a homeowner with an independent contractor. Those parties may use information only as needed for their role or as otherwise permitted by law.

We may also disclose information when required by law, legal process, or governmental request; to investigate fraud or security issues; to protect the rights, property, and safety of Solid Exterminators, users, or others; or in connection with a merger, sale, financing, reorganization, bankruptcy, or transfer of some or all business assets. We may share aggregated or de-identified information that does not reasonably identify you.

California Privacy Rights (CCPA)

If the California Consumer Privacy Act applies to you, you may have the right to know or access categories and specific pieces of personal information we collect, use, disclose, or sell; request deletion, subject to exceptions; opt out of the sale or sharing of personal information where applicable; correct inaccurate information; and receive equal treatment for exercising these rights.

To submit a request, use the Contact Us page or call (385) 556-6026 and state that your request concerns California privacy rights. We may ask for information reasonably necessary to verify your identity and authority. An authorized agent may submit a request when permitted by law and with appropriate authorization. We aim to respond within the time required by applicable law.

Your Choices and Opt-Outs

• Email: Use the unsubscribe link in a marketing email or contact us through the Contact page. We may still send service-related or administrative messages.
• Text messages: Reply STOP to a promotional text message. Reply HELP for assistance. Message and data rates may apply.
• Cookies: Adjust your browser settings to block or delete cookies. Some site functions may not work as intended when essential cookies are disabled.
• Do-not-track signals: The Website may not respond to every browser do-not-track setting. Where required by law, we will honor applicable opt-out signals.
• Access or deletion requests: Use the Contact Us page or call the number above. We may need to verify your request before responding.

Security and Retention

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. No internet transmission or storage system can be completely secure, and we cannot promise absolute security.

We retain information for as long as reasonably necessary for the purposes described in this policy, including responding to requests, maintaining business records, resolving disputes, enforcing agreements, and meeting legal obligations. Retention periods vary by the type of information and the reason it was collected.

Age Restrictions

The Website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child submitted information to us, contact us through the Contact page so we can review and delete it when appropriate.

Updates to This Policy

We may update this Privacy Policy as the Website, our practices, or legal requirements change. The revised version will be posted on this page with a new effective date. If a change materially affects how we use information, we may provide additional notice when required.

Contact Us

Questions or privacy requests may be submitted through the Contact Us page or by calling (385) 556-6026 during 07:00 AM–08:00 PM. Solid Exterminators is based in West Valley City, Utah. For a quick orientation to the Website, visit Home, About, or Services.